MERMAID MEADOW Policies


Payment

Payment Methods

Credit Cards may be used over the phone, through Paypal or Etsy Payments


Payment Terms

First Time Orders:

Payment is due when the order is received. Once a relationship is established, a retailer may pay Net 30. Late payments are subject to a 5% late fee for every 30 days past due.


Changes to Orders:

Any changes or cancellations to orders must be emailed within 48 hours.


Consignment

Does not accept consignment orders.


Minimums

First Order Minimum  $200.00

Re-order Minimum  $150.00


Shipping

Shipping Method

Most orders will be sent through USPS unless otherwise noted.

Drop Shipping

Drop shipping available on request.

Shipping Cost

Shipping/handling charges will be calculated and added to your order when the order is ready to ship.
Estimated Production Time
Though your shipment will likely go out sooner, please allow up to 2-4 weeks for your order to ship.


Product Customization

Accepts customization requests.


Returns, Damages, and Repairs

Please inspect all shipments immediately upon arrival. Please contact Mermaid Meadow within 5 days of receipt of damaged or defective shipments. Returned merchandise will be replaced with new merchandise. Returned merchandise will not be accepted if it is held for more than 15 days after receipt.

Wholesale merchandise may not be returned or exchanged. We only accept returns in the case of defective merchandise as noted above. Other

Every piece from Mermaid Meadow is handmade. Each piece of barnwood is unique. And has it's own features. Due to the nature of this process, each product varies slightly. Each piece is special!